MCdesk

MCdesk is the ITSM system for service requests (REQ…), incidents (INC…), approvals and the service catalog. Your organization publishes the MCdesk MCP server to the workspaces you belong to; you authenticate with your own personal access token, so every action in chat runs as you.

Start here

1. Get a personal access token — create the token in MCdesk (Profile → Personal Token), paste it under User Settings → Apps → MCdesk, test, and connect.
2. Using MCdesk in chat — the prompts that work, what the assistant does before writing, the rules MCdesk enforces, and how to troubleshoot failed calls.

What you can do

• Look up your service requests, incidents and approvals.
• Search the service catalog and submit requests with the item's own variables.
• Comment on tickets and move incidents through their allowed states.
• Approve or reject approval tasks assigned to you (or delegated to you).

Writes are restated and confirmed before they run, because they are visible to other people in MCdesk.